I am writing this on the first day of the UK’s third lockdown. This was an unfortunate but necessary step to protect the vulnerable and something that is likely to be in place until March, meaning we...
In the last edition of this series, we talked about the importance of control in elite salespeople. This time, as the list demands, we move on to analytics.
In case you have forgotten what the...
The world is, as I’m sure you’ve noticed, moving at an ever-increasing pace in the direction of technology. Technology in turn is moving in the direction of service.
Think about it; software as...
Instructor-Led Training (ILTs) are on the decline. This is not just a COVID thing; they have been on the decline for a few years now as people are moving to digital learning. This idea of...
Picture yourself in the summer of 2019. Perhaps you were at home, on holiday, attending a music festival or enjoying your favourite hobby. At that moment, someone walks up to you and says,...
On average, it can cost more than $750K to replace a sales rep when you take lost revenue, recruiting costs and training into account, not to mention the qualitative impact on customer and...
Ever been on a video call only to notice a sneaky insight into your customer’s personal life through all the photo frames on the wall? It’s little oversights that can...
For the last 3 years I have been investing in developing an LXP after spending years fighting against the horrors of the LMS. But what I have come to understand is that many people still don’t really...
