For over 100 years Thomas Miller has been a premier provider of insurance and risk management services undertaking the functions of an insurance company on behalf of its clients. Thomas Miller specialises in mutual, captive and specialist insurance companies. The organisation employs over 550 people in 12 offices in London and around the globe.


Business Challenge

To improve management skills following changes in company structure and compliance demands.



An impressive record of growth since the firm incorporated in 1999. This milestone marked the change to part-ownership by employees. Staff now participate more fully in the business. Managers are equipped with the required skills and performance reviews show year on year improvements.


  • This programme has become an integral part of our cultural change. It ties into our competency framework and is essential development for all our managers.
    Bob Grainger, Chief Executive Officer