What this Statement Covers
This Mentor Group Privacy Statement (“Privacy Statement”) describes how Mentor Group, and our affiliated entities collect, use, process, and share your personally identifiable information. This Statement describes your choices regarding any applicable rights of access, deletion, and correction of your personal information. Where we refer to “information” in this Privacy Statement, it means any information that relates to an identified person.
This Privacy Statement applies to mentorgroup.co.uk, Kairos.mentorgroup.co.uk, myKairos.co.uk, support.mentorgroup.co.uk, attributes.mentorgroup.co.uk and infiniteselling.com, and any other website that links to this Statement (the “Site”).
This Privacy Statement also applies to the information that we collect through the services we offer or our marketing and customer engagement and branded social media pages.
This Privacy Statement does not apply to the information we collect about employees (our employment policies apply) or job applicants. This Privacy Statement also does not apply to information collected by third parties, like third-party websites, social media platforms or accounts, third-party service providers, or other third-party services or applications that integrate with our Services. This Privacy Statement also does not apply to any information that is not personally identifiable, like aggregated or anonymous information.
We may update this Privacy Statement from time to time and provide notice to you as described below in the section titled “Notice of Changes.”
Our Services are not directed at children under the age of 16, and we do not knowingly collect information from individuals under the age of 16. If you are under the age of 16, you may not use the Services or provide your information to us through the Site or otherwise.
If you are a citizen of Switzerland, the United Kingdom, or a country in the European Economic Area, we describe additional rights you may have in the European Privacy Rights statement. If you are a California resident, we describe additional rights you may have in the California Privacy Rights statement.
Personal Information We Collect
We collect or receive information in the ways we describe in this section.
Categories of Information We Collect
· Information You Provide Us
· When You Create an Account
· Content or Information You Provide in the Services
· Content You Provide Through Our Site
· Support Channels or Communities
· Marketing Information
· Payment Processing Information
· Technical, Device, and Connection Information
· Cookies and Other Tracking Technology
· Other Information Sources
Information You Provide Us: When you sign up to create an account in the Service, download content from the Site, fill out a form or survey or respond to communications, you provide us with information like your name, email address, address, company, phone number or other information. You may provide comments, communications, feedback, ratings, or other information when you use the Services or any of our communities or partner programs.
When You Create an Account: When you create an account, you provide us with your account registration and profile information (name, email address, company, and similar information). We automatically track certain information about your use of the Services. We collect information about you when you login and how you interact with the Services, the features you use, clicks, log information about your use of the Services, and how you interact with other users.
Content or Information You Provide in the Services: The Services may allow you to add your own content to it. When you use the Services, information or content is transferred from one application to another application. We collect the information that is transferred between the third-party applications. Other users may provide information about individuals when they submit content or information through the Services. For example, if a user uploads some content, that user will share information about the content. Users may also provide information about their colleagues, including name and email address, to invite teammates to use the Services. Similarly, an administrator may provide your contact information if they designate you as a user, the billing contact, technical contact, or administrator. The information or content we receive from your organisation is subject to your organisation’s privacy policies. When you integrate our Services with a third-party application, the information we receive depends on the settings, permissions, and privacy Statement controlled by that third-party application.
Content You Provide Through Our Site: If the Site or our social media platform pages allow you to upload content or information, we will collect the content or information you upload. For example, when you provide feedback, participate in any interactive features, surveys, activities, or events, you may provide us information or content.
Information You Provide Through Support Channels or Communities: You may provide information or content to us through the customer support or chat functionality we make available on the Site, in the Services, or other sites that we control. When you engage with our support team, in addition to your account information, we may ask you to provide additional information about your issue, which may include information about your technology, software, internet connection, or screenshots.
Marketing Information: We receive information about you directly from you when you engage with the Site and automatically when you engage with the Site or open or click the emails we send you. We receive information from third-party sources like lead generation providers, content sponsors, event sponsors, or social media platforms. The information we collect from third-party sources may include marketing or demographic information, contact information (name, email, company, address, job title), information about your profile on those platforms, or information about purchasing intent. We may combine this information with the information we collect.
Payment Processing Information: When you create a paid account within the Services or otherwise initiate a transaction with us, we may use a third-party payment processor to process the payment. We do not collect your credit card number, expiration date, or pin number. The transaction details we retain are those details that allow us to verify that you paid for the Services or transaction, including price, currency, date of payment, payment method, name, and account name. We will combine that information with your account information.
Technical, Device, and Connection Information: When you use the Services or interact with our Site, we automatically collect information about the device you use to access the Site or Services. When you interact with our branded social media sites, the social media platform automatically collects information and provides it to us. This information includes information that identifies you and connection type, settings, operating system, browser type, internet protocol (IP) address, URLs of referring/exit pages, device identifiers, and crash data.
Other Information Sources: We receive information about you from other sources like third-party service providers, public databases, and our business and channel partners. This information may include business contact information, address, job title, email address, phone number. We may combine this information with information we collect through other means.
How We Use Personal Information We Collect
We use the information we collect for the following purposes:
· to provide and support the Services,
· to improve the Services,
· to provide, support, and improve the Site,
· to process your requests,
· to process your payments or transactions,
· to provide you with information about our products and services,
· to combine information about you with other information we receive from third parties,
· to tailor the content or information that we provide to you,
· to protect the integrity or security of our business, the Site, Services, or third-party applications, or we may also use your information to: carry out our obligations, enforce our rights, comply with any legal obligation (including assisting our customer to comply with their legal obligations), where it is necessary for our legitimate interests, or to fulfil any other purpose for which you provided the information.
How We Share Personal Information
We may share information when one of the following circumstances applies:
With your Consent: We may share your information with companies, organisations, and other third parties with your consent or to fulfil the purpose for which you provided the information.
To Provide the Services: We may share your information with your teammates, account administrators, billing, or technical account users. We will also share your information with third-party applications (at your direction or the direction of an account owner) when an account holder uses the Services. To deliver the Site and Services we may share your information with our service providers.
For Business Purposes: We provide information to vendors and services providers to help us provide the Site, Services, partner programs and communities, and for our business purposes. Examples of our service providers include hosting or infrastructure providers, chat widgets, helpdesk ticket providers, website hosts, customer relationship management providers, email providers, collaboration tools, and other service providers.
To Market our Services or Partner Programs: We may share information that you provide us with third-party service providers who help us market our Services or our partner programs. These service providers may provide virtual or live events, email marketing tools, sales engagement, or lead generation tools.
For Corporate Transactions: We may share personal data with actual or prospective acquirers, their representatives, and other relevant participants in, or during negotiations of, any sale, merger, acquisition, restructuring, divestiture, or change in control involving all or a portion of our business or assets, including in connection with a bankruptcy or similar proceedings. If we undergo a sale or corporate restructure, we may disclose information to a buyer or other successor in interest.
For Legal Reasons: We may share your information if we believe that it is necessary to comply with any court order, law, legal obligation, or legal process, including to respond to any government or regulatory request. We may share your information if we believe that it is necessary to enforce our rights, or the rights of our customers, or users. We may share your information if we believe that it is necessary or appropriate to protect our rights or safety or the rights or safety of our customers, other users, partners, or service providers.
With Third-Party Widgets: If you click on a widget or social media feature, like the Twitter “tweet” button or Facebook “like” button, these widgets will share information with the widget provider (like IP address, the which page you are visiting on the Services and may set a cookie to enable the feature to function correctly).
Your Choices - Opting Out, Correcting or Accessing Your Information
Our Marketing Activities: If you would like to opt-out of receiving our marketing, you can opt-out by sending an opt-out email to email@example.com
Services: You can review and change your personal information in the Services by sending us an email to firstname.lastname@example.org to request access to, correct, or delete any personal information that you have provided to us. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect. You can manage your communication preferences within the settings page of your account profile.
Data Security and Data Transfers
Mentor Group takes reasonable steps to protect your personal information from loss, misuse, and unauthorised access, disclosure, alteration, or destruction, considering the risks involved in the processing and the nature of the personal data. However, no application, Internet, or email transmission is ever fully secure or error-free, and we do not guarantee the security of any personal information. You are also responsible for ensuring that your account and the passwords we provide you are protected.
Data Storage and International Data Transfers: Information that we collect from the Site will be transferred to and processed in the United Kingdom or the EEA and in any other country where Mentor Group or its affiliates, subsidiaries or third party service providers maintain facilities or personnel. These countries may have data protection laws that are different to the laws of your country (and, in some cases, may not be as protective). We follow applicable data protection laws when transferring personal data. If you are resident in or a visitor from the EEA, United Kingdom or Switzerland, we will protect your Personal Information when it is transferred outside of such locations by processing it in a territory which the European Commission has determined provides an adequate level of protection for Personal Information; or otherwise implementing appropriate safeguards to protect your Personal Information, including through the use of Standard Contractual Clauses or another lawful transfer mechanism approved by the European Commission.
You may direct any questions or complaints about this Privacy Statement to us by contacting us through the channels indicated below. Any disputes arising out of or related to this Privacy Statement will be handled in accordance with the dispute resolution process indicated in your contract with Mentor Group that refers to this Privacy Statement, if applicable. In the case of our customers or their users, that means our Terms and Conditions.
Notice of Changes
The Services, the Site, and our business may change from time to time. As a result, we may make changes to this Privacy Statement. We reserve the right to update or modify this Privacy Statement at any time and from time to time. If we make changes to this Privacy Statement, we will post the changes on this page and will indicate at the top of this page and the date these terms were last revised. Your continued use of the Site or Services after the date any such notice constitutes your acceptance of the modifications.
Contacting Mentor Group
If you have any questions or comments about this notice, how we collect and use your information, your choices or rights regarding such use, please contact email@example.com If you wish to exercise your rights, please do not hesitate to contact us at:
Phone: +44 (0)1442 849999
575-599 Maxted Road
Hemel Hempstead, Hertfordshire