With over 40 years combined service with Mentor, our client services team are dedicated to providing fast and effective responses to the demands of their current and prospective customers.

Client Support

The Client Support Executive role includes the scheduling of client projects and diary management of delivery teams, potentially on a global scale. As well as providing administrative support to our consultants and clients they deal with all aspects of training logistics, material formatting and production and CRM system management.

 

Jo Ward

Jo is our Client Support Team Leader who joined our business in 2003. Working with her Deputies she ensures the CS Team are fully supported in their Client roles and are aligned to processes and our Client Solutions Centre to ensure we deliver exceptional client satisfaction globally. Alongside this role she also supports one of our largest accounts, tracking multiple global projects from the discovery stage through to deployment and project funding.

Pat Chapman

Pat is one our longest serving members of the team joining the business in 1994.  Her 20 plus years of experience is valuable in the program management of multiple projects delivered globally to one of our Key Clients, alongside this she is our Chartered Management Institute specialist and also Deputy CS Team Leader.

Rebecca Bromley

Rebecca has been with Mentor Group since 2007, she program manages the global deployment and playbook creation of one of our larger global clients.  Rebecca is also a Deputy CS Team Leader & Mentor for new starters.

Kirsty McEwan

Kirsty joined the business in 2013, during this time she has built a strong relationship with a number of our Global Partner companies, working together to deliver programs and coaching cadences to a number of our Key Accounts.

Ceilidh Immelman

Joining us in 2018, Ceilidh is one of our newest members of the team and is currently supporting a number of our Key Clients on multiple projects. She has worked in the Events and Marketing sector since 2013 is a valuable addition to our CS team.

Zoë Bignell

Joining the business in 2017 Zoe is supporting a number of our Global Key Clients and Account Managers and is involved in numerous deployment projects in the US.  She has also mentored our newest member of the CS Team.

Shanice Huggins

Shanice has worked for Mentor since 2017 supporting Account Managers on some of our larger global companies to effectively manage and coordinate the delivery of programs.  She has recently taken on a long-term scheduling project for one of our Key Accounts teams based in the US.

Zoe Munt

Joining Mentor in 2018, Zoe has worked in the Client Services sector since 2008 and is a valuable addition to our team. She is supporting a number of our Key Clients including one of our largest accounts on a global deployment project including post event reporting.

 

Operations

Lorna Quelch

Joining Mentor Group in 1997 Lorna is one of our longest serving members of the business and works alongside Phil Hollyhead in our Finance Department.

Ben Wild

Ben joined Mentor Group in 2014 as a graduate recruit.  He is responsible for managing and supporting users of the SalesForce CRM and IT systems used across our business

Hannah Rolls

Joining the business in 2010, Hannah works as part of our Sales Operations team supporting the quality assurance and propositions from our Client Solution Centre. This role also involves continuous development of our end to end processes to maximise our client satisfaction.

Paul Patterson

Joining the business in 2012 Paul manages the product operations, deployment and client training processes for Mentor’s Mobile App clients.  Paul is also our internal new business contact and is responsible for new client business proposals and tenders.