The city of Halle/Leipzig became home to a Development Centre with a difference for Dell. The centre was designed to capitalise on the key competencies identified in Dell’s key talent pool. Customer scenarios were developed with Dell to reflect a true customer environment, creating a 'real play' experience for participants. To achieve this, the centre was run by Mentor in French and German to support the respective teams, with a combination of German and French development consultants and actors. Mentor ensured that the delegates’ environment was as true to their normal day-to-day working conditions as possible. A delegate commented, 'I felt I was at work not at a Development Centre or training programme'. All communications and programme materials were provided in both languages. The vital Telephone Account Management teams at Dell have been able to further improve their renewal performance in an important business services sector. Mentor again proves its ability as a truly European partner for people development, providing consistent quality and measurable results.

When Dell’s Public Sector business found it a challenge to continue its impressive growth record, Mentor identified root causes and implemented an integrated change initiative. “Mentor’s ability to develop our key sales staff in live situations has been a major factor in the rapid transformation of our public sector business,” Paul Harrison, Dell UK Sales & Operations.

Everyone knows great customer service is important. But how does that simple truth align with your bottom line? In Bare Knuckle Customer Service: Knockout Tactics for Delivering a Knockout Customer Experience, Chris teams up with Simon Hazeldine to demonstrate that delivering on your promises will keep your customers coming back for more. Whatever the competition looks like, you can lower sales costs by keeping your promises and letting your customers spread the good word. This is one read, you won’t want to miss!