Chris Norton – Director
As a Director of Mentor Group, together with Neil Kelly and Jim McManus, Chris specialises in Business Development including sales, customer service and operational coaching.
Chris is author of “The DNA of Success”, published in 2011, and also co-author of “Bareknucle Customer Service” published in 2009. He is a Master Practitioner and Coach in Neuro-Linguistic Programming (NLP). He has a passion and belief in coaching and development to achieve results with people in technical, service and sales roles, and manages a wide range of projects for FTSE clients.
Chris originally worked with Honeywell as UK Head of Customer Services heading up a 300 strong division. This was followed by a move to Dell, helping to evolve their distinctive technical and customer services model, leading to his appointment as Sales and Account Director with responsibility for UK, European and Global operations.
His experience and consultancy expertise has helped major organisations make improvements to their customer satisfaction index and customer retention rate, as well as achieve testing revenue growth targets.
Neil Kelly – Director
Neil is one of the original founders of Mentor Group, establishing this unique organisation in 1996. He is also one of the three directors of Mentor today, alongside Chris Norton and Jim McManus. As Director of Mentor Group Ltd, Neil provides direction, sound governance and access to the latest thinking for clients. As a consultant, he leads and develops Mentor’s capability in Organisational Leadership. His substantial experience has been gained in the IT industry, in sales and general management including time served as UK Sales Director and International Operations Vice-President. Much of this was spent in Western Europe, the Far East and the USA. Neil provides heavyweight support to FTSE and specialist clients in strategic Talent Management, global Leadership Development, Assessment and Development Centres and Change Facilitation Programmes.
Mathew joined Mentor in 2007 following 13 successful years in the telecoms industry and has over 20 years of experience in a sales environment. This experience has ensured that Mathew has a comprehensive understanding of sales transformation and driving results for clients. Mathew is responsible for Mentor’s consultant resourcing which includes consultant preparation and certification, quality control and managing the deployment of major projects. Mathew supports successful results for Mentor clients globally.
Jim McManus – Director
As one of Mentor’s three consulting directors, Jim is responsible for managing major international clients, developing Mentor channels to market and forming strategic global partnerships. This role also involves the introduction of leading edge learning application and environments, to enable Mentor to lead and keep pace with our customers and market demands.
Jim’s early career spanned senior sales and management roles in the IT sector, including positions in Nokia, ICL and Fujitsu. This initially involved working across a range of vertical sectors in the UK and Irish markets, and progressed to running the international sales function for these multinational organisations – primarily in the USA, South Africa and SE Asia.
Jim is passionate about delivering tangible returns on investment to customers, through people performance improvements that focus on applied skill and behaviour changes, aligned and related to role(s). Often asking ‘why would you do this?’ ….. and ‘how will you know if it has been a success?’.
Phil Hollyhead – Finance Director
In addition to being our Finance Director, Phil Hollyhead also oversees the overall back office function, including our IT and CRM systems.
He is also responsible for implementing our Sustainability Policy, especially the reductions in paper and unnecessary travel.
Jo is our Client Support Team Leader who joined our business in 2003. Working with her Deputies she ensures the CS Team are fully supported in their Client roles and are aligned to processes and our Client Solutions Centre to ensure we deliver exceptional client satisfaction globally. Alongside this role she also supports one of our largest accounts, tracking multiple global projects from the discovery stage through to deployment and project funding.