With over 40 years combined service with Mentor, our client services team are dedicated to providing fast and effective responses to the demands of their current and prospective customers.
The Client Support Executive role includes the scheduling of client projects and diary management of delivery teams, potentially on a global scale. As well as providing administrative support to our consultants and clients they deal with all aspects of training logistics, material formatting and production and CRM system management.
Jo is our Client Support Team Leader who joined our business in 2003. Working with her Deputies she ensures the CS Team are fully supported in their Client roles and are aligned to processes and our Client Solutions Centre to ensure we deliver exceptional client satisfaction globally. Alongside this role she also supports one of our largest accounts, tracking multiple global projects from the discovery stage through to deployment and project funding.
Pat is one our longest serving members of the team joining the business in 1994. Her 20 plus years of experience is valuable in the program management of multiple projects delivered globally to one of our Key Clients, alongside this she is our Chartered Management Institute specialist and also Deputy CS Team Leader.
Rebecca has been with Mentor Group since 2007, she program manages the global deployment and playbook creation of one of our larger global clients. Rebecca is also a Deputy CS Team Leader, Mentor for new starters and an administrator in our Finance Department.
Joining the business in 2012 Paul supports a number of our larger accounts, he is involved in all aspects of program development as well as the program management of all design and schedule deployment. Paul is also our internal new business contact and is responsible for new client business proposals and tenders.
Kirsty joined the business in 2013, during this time she has built a strong relationship with a number of our Global Partner companies, working together to deliver programs and coaching cadences to a number of our Key Accounts.
Harriet has been with Mentor Group since 2014 supporting one of our largest accounts and also new clients through the Discovery process, she is a Mentor for new starters and also supports the CSC with reporting of evaluation feedback captured from all delivered events across our business.
One of our newer members of the CS Team is Zoe who joins us with a strong Customer Service background, she is supporting a number of our Key Clients and Account Managers and has recently been involved in the successful deployment of a new project in the US.
Nelly joined Mentor Group in 2016 from a Training and Development sector background. Along with supporting a number of our Clients Nelly also provides administrative support on the CMI recognised programs we deliver. Nelly works with the CSC to ensure Mentor’s Intellectual Property is maintained and she has a passion for program content development.
Shanice is our newest member of the team and is currently supporting a number of our Clients and Account Managers. She has worked in the Customer Service Sector since 2010 and is a valuable addition to our CS team.
Joining Mentor Group in 1997 Lorna is one of our longest serving members of the business and works alongside Phil Hollyhead in our Finance Department.
Ben joined Mentor Group in 2014 as a graduate recruit. He is responsible for managing and supporting users of the SalesForce CRM and IT systems used across our business
Joining the business in 2010, Hannah works as part of our Sales Operations team supporting the quality assurance and propositions from our Client Solution Centre. This role also involves continuous development of our end to end processes to maximise our client satisfaction.